Trading Manager Review

Co-ordinating customer deliveries with a fleet of vans both internal and external drivers, customer service, over seeing the picking and packing process in the store and managing customer orders for 5 stores, data protection, managing a team of 30 colleagues, hub administration and duty manager support, audit controls, safe operation

I have so far learnt more about emotional intelligence and how to get the best out of my team and how my management style can improve team performance and job satisfaction. I am improving my knowledge all the time and learning new things. Building relationships is something that has improved.

it's a lot of work to fit in with a full time job and the fast pace of the business often makes it difficult to get the study time, however I am enjoying learning and pushing myself to achieve more. I enjoy the challenge, assigments and working to deadlines

Well structured, meetings and workshops planned well in advance to enable me to manage my work load and diary, trainer always on hand if needed. Sometimes I have a lot of work/assigments in a month which can be daunting but I can move these with my trainer if needed

I could probably do with a bit more support around check in's and understanding my work load. My rota changes at short notice which impacts my study and assignment time, which is frustrating and It's sometimes hard to get witness testimonies back in time for the assignment deadline,

I receive a good level of support and encouragement. My assignments are marked in a way that is easy to understand and points me in the direction of what I can do to improve my knowledge. Trainer is always available to help with questions and to give advice when stuck

It is giving me a better understanding of self awareness and managing my emotions, I feel like I have improved and grown as a manager by being on this course, and I am continually developing my skills. I also feel more confident having gained more knowledge around leadership and management

Yes, I manage a team of 30 colleagues and we have regular social events which is great for team building and morale. I have introduced these activities since starting the programme. Socialising outside of work has improved the team spirit and gives the team a chance to interact with each other more

Yes

It's a great place to work, you have the opportunity to develop and grow in your role and the opportunity to learn new skills. B&Q's diversity and inclusion allows you to be you at work and gives you a sense of belonging with no judgement or prejudices

It's a great place to work, you have every opportunity to advance your career whether that is in store or at SSO. There are great learning and development opportunities so make the most of them! We have a set of simple values of curisority, humility, simplicity, together, and excellence