Case Manager Review

by Department for Work and Pensions

Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Supporting Claimants with their claims

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to use the build and attended many training courses which has deepened my knowledge of customer service and DWP guidance

    8/10
  • 3. To what extent do you enjoy your programme?

    • I have enjoyed learning new aspects of customer service.

    8/10
  • 4. How well organised/structured is your programme?

    • Very well organised

    8/10
  • 5. How much support do you receive from your employer?

    • I have a day off a week and am fully supported by my team leader.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have used some of the learning in my role and it has given me the chance to research more into the DWP organisation.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • DWP offer lots of extra-curricular activities.

    8/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • Fully supportive

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • Go for it.

Details

Level 3 Apprenticeship

Customer Service

Essex

January 2024

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