Administrative Officer Review

by Department for Work and Pensions

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a case manager in the Department for Work and Pensions. I contact claimants and complete actions on their claim to ensure they receive exactly what they are entitled to.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed exiting skills. From having completed the Level 3 Business Administration apprenticeship previously I have already gained some of the skills needed for this apprenticeship. Lately I have developed these skills significantly.

8/10

3. To what extent do you enjoy your programme?

I feel like some of it isn't actually relevant to customer service but I do enjoy completing the asks set for me.

7/10

4. How well organised/structured is your programme?

It is well organised. I know what I need to complete by what date.

9/10

5. How much support do you receive from your employer?

My employer doesn't have much of an input with my apprenticeship.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support. Tasks are explained clearly and in detail.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I would say it has a small impact on my role as of current but I feel it will have more of an impact as I continue with the apprenticeship.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not many that I am aware of.

5/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

Company is very flexible and you receive lots of support from colleagues.

10. What tips or advice would you give to others applying to Department for Work and Pensions?

N/A