Customer Contact Apprentice Review

I help customers with general and department specific enquiries, catering to customers all around the South Cambridgeshire District, this is including things such as council tax, benefits, waste and recycling, licensing and even rents and environmental/ planning enquiries too.

I have learned many new skills such as working with spreadsheets, documentational writing, how to answer calls etc

I enjoyed my programme thoroughly

I would say the programme is well structured

I receive lots of support from my team and employer as everyone is super helpful

I would say i receive a lot of support from my training providers

I feel like communication was lacking from paragons side as in getting up to date and figuring out what i had to to not other than that it was good

no

Yes

It’s a good friendly place to start and you actually learn a lot about the real world, walking into this job i knew nothing about taxes and rent but now i am confident in all such bills

Knowing the area is always helpful as well as having a strong head, and not letting other peoples opinions get to you, such as words from aggressive customers etc