case worker Review

by Department for Work and Pensions

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work on the phones to people claiming benefits and help with any questions they have

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes I have learnt customer service skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy it

    10/10
  • 4. How well organised/structured is your programme?

    • very

    10/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 6/10
  • 9a. Would you recommend Department for Work and Pensions to a friend?

    • Yes

  • 9b. Why?

    • i enjoy my job

  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?

    • research the STAR application process

Details

Level 3 Apprenticeship

Customer Service

Blackpool, UK

February 2024

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