Customer Service Advisor Review

It is all about taking calls from customers. These calls can be about answering any questions customers have. It could also be about fulfilling their requests, such as ordering a bank statement. As well as these calls are all about making the customers feel better, say if there a bit anxious or upset.

I have learnt how to operate different Natwest systems such as Back Office or Cloud 9. I have also learnt more knowledge about how Natwest operates and its features.

I enjoy my programmed, as I like helping out customers. And I like working on a computer and I like problem solving, which is very much required in this role.

It is well organized as their is a daily routine created for me, listing what time I am taking calls. And it lists what time my breaks or any huddles.

I receive a lot of support from my employers because they are very nice people

I receive lots of support from my training provider because they are very nice people and are very helpful.

It helps me understand better what it means to provide a financial service.

There are some events such as meeting other apprentices at an event. But it is quite rare with any extra circular activates or networking events.

Yes

Because it is an organization full of nice people, that will take care of you. Whilst it provides many promotion opportunities.

Be confident