Customer Services & Operations Analyst Review

by NatWest

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Review personal and small business loan document requests. Re-create copies of loan documents.

8/10

2. Have you learnt any new skills or developed existing skills?

Documentation processes, enhanced e-communcation skills via email with various teams

8/10

3. To what extent do you enjoy your programme?

Overall an interesting role but technical issues have been a little bit of a drawback

8/10

4. How well organised/structured is your programme?

8/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend NatWest to a friend?

9b. Why?

Banking and financial services is not an industry for everyone. It is a good fit for me personally but I am not sure if it is of my other friends' interest.

10. What tips or advice would you give to others applying to NatWest?

Be yourself.