Advanced customer service advisor Review

by HSBC

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is very interesting with looking into how this side of the business works.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt plenty of new skills, and developed many of my existing skills as I've picked up the job. Theres still plenty of things i can improve on though

9/10

3. To what extent do you enjoy your programme?

Dealing with difficult customers can be challenging at point but overall I do really enjoy the program. There are lots of opportunities to progress and every day is different.

8/10

4. How well organised/structured is your programme?

The programme is well structured with regular catchup sessions and meetings

8/10

5. How much support do you receive from your employer?

We get allocated time within work hours to do apprenticeship work

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of support. we have been given contacts to our talent coaches and can refer to them when we either need assistance of advice

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like it will give me a more in depth look at the job, therefore better preparing me for future admissions and goals.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are plenty, of opportunities and we are always notified.

8/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

A well rounded organization who treat their employees and customers with care and respect

10. What tips or advice would you give to others applying to HSBC?

Just be yourself when applying, always be open and friendly to everyone you meet.