Customer Service Advisor Review

by HSBC

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • customer facing - taking calls with customers and meeting their wants and needs to the best of our ability. networking and apprenticeship work comes into my working week aswell

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • communication, time management and people skills have improved drastically

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy it very much, it gives me a great chance to develop myself and my career

    9/10
  • 4. How well organised/structured is your programme?

    • it is well structured, everything is laid out in a simplistic way with targets and timeframes to meet

    9/10
  • 5. How much support do you receive from your employer?

    • managers and department managers provide lots of support to us, as well as talent coaches from the apprentice program

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • calls are scheduled every few weeks for progress updates and i can request contact to any of them at any point

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • both the role and apprenticeship work hand in hand, and both give me opportunities and skills that i can use in the other

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • as being new i am still unsure of this, but new opportunities are arising all the time

    9/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • provides great opportunities and everyone makes a great community

  • 10. What tips or advice would you give to others applying to HSBC?

    • be yourself and enjoy it

Details

Level 3 Apprenticeship

Banking

Leeds

February 2024

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