Customer Service Advisor Review

by HSBC

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

customer facing - taking calls with customers and meeting their wants and needs to the best of our ability. networking and apprenticeship work comes into my working week aswell

8/10

2. Have you learnt any new skills or developed existing skills?

communication, time management and people skills have improved drastically

10/10

3. To what extent do you enjoy your programme?

i enjoy it very much, it gives me a great chance to develop myself and my career

9/10

4. How well organised/structured is your programme?

it is well structured, everything is laid out in a simplistic way with targets and timeframes to meet

9/10

5. How much support do you receive from your employer?

managers and department managers provide lots of support to us, as well as talent coaches from the apprentice program

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

calls are scheduled every few weeks for progress updates and i can request contact to any of them at any point

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

both the role and apprenticeship work hand in hand, and both give me opportunities and skills that i can use in the other

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

as being new i am still unsure of this, but new opportunities are arising all the time

9/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

provides great opportunities and everyone makes a great community

10. What tips or advice would you give to others applying to HSBC?

be yourself and enjoy it