customer advisor Review

by The AA

Best Apprenticeship Employer

Rating

4.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i take calls from customers and businesses regarding their breakdowns and | am their nfirst point of contact for help

6/10

2. Have you learnt any new skills or developed existing skills?

i've learned how to deal with difficult people and situations

5/10

3. To what extent do you enjoy your programme?

4/10

4. How well organised/structured is your programme?

5/10

5. How much support do you receive from your employer?

I have additional needs and feel as if I'm not supported enough by the business on this apprenticeship

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend The AA to a friend?

9b. Why?

apprentices do the same job as normal employees but get paid significantly less. we only get 1 day a week dedicated to coursework and even then we get taken off the training if it gets too busy

10. What tips or advice would you give to others applying to The AA?

be careful of the customers and certain people within the company because you get criticised for every small mistake you make