Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I take calls from clients and deal with changes to their circumstances. this can be several different things but it is all telephony based.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt about how to develop my speech and tone to help with my work

    7/10

  • 3. To what extent do you enjoy your programme?
  • I think its brilliant. getting some time off work to learn how to work better is a great opportunity

    7/10

  • 4. How well organised/structured is your programme?
  • It is very well structured. i always know what i should be doing

    8/10

  • 5. How much support do you receive from your employer?
  • An acceptable amount of support from my employer. giving me the day off work to do my apprenticeship. but when i ask for a review it goes slightly unheard

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • i am given a lot of help when i ask for it.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • words cant describe how i believe it may help

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • none that i know of

    3/10

  • 9a. Would you recommend Department for Work and Pensions to a friend?
  • Yes


  • 9b. Why?
  • Only decent pay in this current cost crisis, and i enjoy the job


  • 10. What tips or advice would you give to others applying to Department for Work and Pensions?
  • Always stay positive and look after yourself


Details

Level 3 Apprenticeship

Customer Service

Hastings, East Sussex

February 2024


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