Customer Experience Coach Review

by The AA

Best Apprenticeship Employer

Rating

7.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Coaching, Customer service, liaising with Customers both internally and extenernally

6/10

2. Have you learnt any new skills or developed existing skills?

Communication, ethical learning, personal / self-reflection

7/10

3. To what extent do you enjoy your programme?

Very much enjoy the coaching course

8/10

4. How well organised/structured is your programme?

I like the independent learning aspect of it and also the comradery with my cohort when it comes to additional support. Their Hub is beneficial in keeping me structured.

8/10

5. How much support do you receive from your employer?

I am able to ustilise my 20% otjt as the requirement and my manager is very supportive and prompts me with additional opportunities to enhance knowledge

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support with additional webinars

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I've learned more coaching theory to assist with neurodivergence in the business, to support and be the best version of my coaching self.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

there are options available however I rarely take part

8/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

because I already have.

10. What tips or advice would you give to others applying to The AA?

Hone customer service skills