Customer service apprentice Review

by Motability Operations

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with customers daily. On a day to day basis i will do various different tasks which included phone calls to customers along with SMS and emails. Generally this will be end of contract chasing. I will also pick v5's out of the carousels in the morning to dispatch off to dealerships/different departments within the company.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills such as phone manner whilst talking to customers and ways of organising my workload. I have developed my communication skills between my colleagues and customers.

10/10

3. To what extent do you enjoy your programme?

I do really enjoy working at MO, everyone is so welcoming and really do help you to strive for your best. And college has been so helpful also.

10/10

4. How well organised/structured is your programme?

I work in 3 different departments. VLD admin based then AST which is some customer contact and then AET which is purely customer contact. Which is a nice stepping stone. However i think in VLD there should be opportunities to learn some processes as i spent quite a chunk of time there.

8/10

5. How much support do you receive from your employer?

Support that I receive is amazing.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

SGS are really helpful and my assessors are always happy to help should there be any questions.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have had immense support to make sure that I pass my qualification. Extra materials that i may need are provided. And there is many reviews to see how I am getting on and can get feedback on my work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are many R&R events, team Mega Lunches and Christmas parties. This allows the team to bond outside of the office.

9/10

9a. Would you recommend Motability Operations to a friend?

Yes

9b. Why?

They are a lovely company to work for and help you achieve your best interests.

10. What tips or advice would you give to others applying to Motability Operations?

Be yourself and the sky is your limit.