Hotel Receptionist, Front of House Team Member Review

by Whitbread

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm a hotel receptionist and this involves checking guests in and out, dealing with their requests/issues before, during and after their stay, working with computer system, answering phone calls and emails, helping out housekeeping when necessary.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learned a lot of new skills needed for my role thanks to apprenticeship. For example, how to efficiently deal with complaints, build a rapport with customers, how to communicate with guests that show anti-social behaviour to avoid escalating the situation etc.

10/10

3. To what extent do you enjoy your programme?

I think it couldn't be better.

10/10

4. How well organised/structured is your programme?

Perfectly organised in time and structure. I have enough time to complete all my tasks and keep up with the preparation for my exams.

10/10

5. How much support do you receive from your employer?

As much as I need. She is always available for me if I need help.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As much as I need. She is always available for me if I need help.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It does help me a lot in my role! Especially with the skills, knowledge and behaviours I learn from my training and use at work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

If you feel lack of knowledge in any topic related to your role at all, you can always ask your coach to book you in for an extra virtual classroom on that topic.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

I would recommend Whitbread to someone who is looking to learn and progress withing a hospitality industry as this company does truly give you all the tools and opportunities for it.

10. What tips or advice would you give to others applying to Whitbread?

Take the most of it!