customer service Review

by BT Group

Best Apprenticeship Employer

Rating

6.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • help customers with their faults/any queries, deal with complaints and confrontation.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • computer skills and using multiple systems at the same time

    6/10
  • 3. To what extent do you enjoy your programme?

    • i do enjoy it

    6/10
  • 4. How well organised/structured is your programme?

    • very organised, we have set times on our schedule to then be able to complete our NVQ work whilst also handling customers

    6/10
  • 5. How much support do you receive from your employer?

    • a lot of support, we have reviews and coaching sessions on anything we need support with

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we receive lots of support from our training provider during our NVQ time. she helps us with anything we need help with

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • we talk about a few subjects that are used and included in our day to day job, which also helps us have a better understanding in the role

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • we have volunteering days to help our community

    6/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • flexible business to work for, lots of support and help.

  • 10. What tips or advice would you give to others applying to BT Group?

    • be personal, be yourself, be positive and open minded.

Details

Level 2 Apprenticeship

Customer Service

Cardiff / Caerdydd

March 2024

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