Customer Service Advisor Review

by BT Group

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Customer Service Advisor, on a day-to-day basis I answer calls/call customers to help resolve their fault, i log faults/fix faults and raise complaints for customers.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt to become more confident when speaking to new people, i have learnt more customer service skills such as personal conversations and treat people how you like to be treated.

9/10

3. To what extent do you enjoy your programme?

I love learning alongside working, i enjoy that i can use parts of my everyday work to complete parts of my apprentice work. I enjoy that we all work as a team and do team exercising activities when our Assessor is in.

10/10

4. How well organised/structured is your programme?

I believe that out program is structured well with the work that we are completing and that we get 2 days to complete the work for our assessor, for example, we will go through the work one the Wednesday and complete the work on Thursdays.

8/10

5. How much support do you receive from your employer?

I think that i receive 100% support from my employer, they help with the apprentice and they help make me feel like i can have a good job as well as learning new things.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Our training provider/assessor is always online/on teams if we need her for any help, she is in 2 days a week for 3 hours each day, my assessor is always giving us feedback on our work in areas we can improve.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think that it makes me feel more confident when speaking to customers and understanding rules and regulations around customer service, each unit that we do entails different information which relates straight to our job role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Volunteering days.

9/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

BT is a great work place, I feel like i can always be myself and I have learnt skills that I never thought i would be able to do, very personal place too work.

10. What tips or advice would you give to others applying to BT Group?

The advised i would give is just to be yourself.