Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Hotel reception. Departing and checking in guests, allocation of rooms. Creating jobs for maintenance, working alongside housekeeping to ensure all rooms are in good working order before being given to a guest.

10/10

2. Have you learnt any new skills or developed existing skills?

Developed my english, understanding how to discuss issues raised with both guests and team members, understanding back office tasks, forecasts and use of other softwear based programmes for other departments.

10/10

3. To what extent do you enjoy your programme?

I am enjoying learning and understanding the inner workings past checking in and departing guests.

10/10

4. How well organised/structured is your programme?

Very well organised, my tutor is always on hand if i need to ask her anything about my course and making sure im keeping up with my online progress

10/10

5. How much support do you receive from your employer?

I get a lot of help from my manager and other management in the area. We hold apprenticeship meetings to catch up on our work, get help where needed and they want to help me succeed

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My tutor helps me a lot when i get stuck, shes only a phone call or email away and is always so helpful! She us very understanding and takes time to make sure you understand before moving on.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Its made me step back and reconsider how i approach my work in general. I take a moment to think before acting upon a task and its helped me with guiding my team members when needed

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Charity events and fundraising on site, preparing for mothers day and easter within the hotel as we gift to mothers and children staying with us

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Because its opened up so many opportunities, i have support from both my trainer and other hotels. she truely cares about each of her students, and she really is a credit to our area in lifetime learning

10. What tips or advice would you give to others applying to Whitbread?

If you enjoy working in hospitality and want to gain more insite, then Definitely try the apprenticeship course. It will help you in years to come!