Headhousekeeper Review

by Whitbread

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Every day I create the list for the housekeeping team, ensure the rooms are split equally. I then complete the linen count, take the delivery, check the rooms and add them on the system when ready to sell.

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my customer service skills and improved my technology use.

8/10

3. To what extent do you enjoy your programme?

not to start with, as it was very difficult and challenging for me. I then started to enjoy it more and understood the importance of the qualification. This motivated me to complete my outstanding learning.

6/10

4. How well organised/structured is your programme?

it is well laid out and after undertsanding how to navigate the system it was easy and well organised.

7/10

5. How much support do you receive from your employer?

I was very support at work but my managers and was given time to complete my learning.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I was well supported by my coach and given clear goals and tasks to complete.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It really helped me build confidence and improve my customer service skills and people communication skills.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am involved in the fundraising for Gosh and we do have yearly social events.

8/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

because the company gives us the opportunity to grow and develop within the business.

10. What tips or advice would you give to others applying to Whitbread?

I will tell them to learn more about the company and ensure they know about the development opportunity.