TUI Travel Adviser, Modern Apprenticeship Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a Modern Apprentice for TUI, my day to day roles are providing customers with the highest service, I'm fairly new to the company so i have been welcoming customers on the Welcome Desk, shadowing colleagues and completing all my training.

10/10

2. Have you learnt any new skills or developed existing skills?

I've learnt loads while working for TUI for just under 3 months. It's brought out my confidence when talking to customers. I've also learnt a lot more about different destinations as per my training. I've learnt about Foreign Currency/Exchange rates and Selling Insurance.

10/10

3. To what extent do you enjoy your programme?

I'm really enjoying my Apprenticeship. I wake up every day eager to work, knowing i'll be meeting new people and seeing friends.

10/10

4. How well organised/structured is your programme?

It's extremely well organised. I have a coach, who i contact all the time, vise versa as well as organising formal reviews and casual catch up's over Teams.

10/10

5. How much support do you receive from your employer?

A lot of support. Everyone is lovely, there is always someone i can go to for help and they'll never decline.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Like i stated above, i have a coach for my Apprenticeship, we meet every few weeks over Teams.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Hopefully when i finish my Apprenticeship i will have received good grades. After achieving this i can become a fully qualified Travel Agent.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

YES, there's loads, i'm involved in some myself. TUI book club, I'm also interested in the running group and i'm eager to take part in a Charity support day (A day, in which i choose to volunteer for a company where i still get paid from my company)

10/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

TUI really care about their staff, it's been one of the best companies I've worked for so far in my career. There's lot's of things us, as staff can get involved in.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

Be yourself. Everyone i work with is unique and i love it, it makes me feel i can just be myself when i'm at work.