Deputy hotel manager Review

by Whitbread

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Leading a team of 20 to deliver company process and operations and excellent customer service. Deliver KPI measures set, inline with company strategy.

10/10

2. Have you learnt any new skills or developed existing skills?

Developed new skills around communication techniques and put into practice, grown understanding of what a team needs to work successfully, how to meet their needs and how to support better. Developed understanding of competitors, brand strategy and how I can influence and grow my business.

10/10

3. To what extent do you enjoy your programme?

I love the different learning types (webinar, face to face & 1-2-1 time with my coach). Coach helps me to focus and prioritise & encourages open conversations. Great support. I like to fully understand the ‘why’s’ so the course fills those gaps for me.

10/10

4. How well organised/structured is your programme?

Good. All modules run in a logical order and support resources are available. All topics are relevant to my role.

10/10

5. How much support do you receive from your employer?

Structured time can be impacted by reactive priorities.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of support. Focused sessions driven from my request to target specific areas. These are generally areas I don’t have a lot of base knowledge of.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Really helped improve my confidence and trust in my own abilities. The course has given me a better understanding of why we have specific polices in place and how I can comply.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

As part of my own development I have been able to put my learning into action and deliver coaching and training to my peers, through hosting management skills sessions.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Good values, good support networks, fair policies.

10. What tips or advice would you give to others applying to Whitbread?

If you follow policy you can’t go wrong. Compliance is key. You need to be able to be reactive to meet customer expectation. Expect the unexpected.