Technical Solution Specialist Review

I work in service management, so this involves Incident, Problem and Change Management. My main role is Problem and Change management. I have daily interactions with both IBMers who i work alongside all day, some contractors, and then 2 external companies who we collaborate with to provide service to the customer. My responsibilities involve dealing with Releases for the application of which IBM manage on the account.

I have gained many skills since joining IBM, communication in a professional environment and during meetings may be the biggest but alongisde timekeeping and building relationships are key skills which I have picked up overtime. ITIL (for service management) is also a skill I have gained within my role and will soon have a Qualification for.

IBMers are a great community to be a part of, the culture of the company encompasses apprentices such as myself greatly and working in the teams I have been working in has been very enjoyable.

From within IBM I feel as though both my day to day work is highly valued but also my work within IBM that isn't my day to day role, is recognised by my manager and seems to be appreciated greatly.

The structure of the apprenticeship is clearly well thought out and caters around my day role but also to ensure that I get the training that is needed. You get plenty of time to prepare for any training and this shows well organised this is.

We receive some support from the training provider but it's not always viable what is being done to enhance/improve the training provided to us.

IBM is great at making apprentices feel comfortable in a working environment and the our manager(s) are always available to chat and advise on anything you could have a question on.

Travel costs and any accomadation are more than enough for what you spend, expenses are a great benefit of working for IBM as this means you can freely travel and gain so many experiences other apprentices wouldn't get.

Outside of work, there are so many opportunities to give back, this is a staple of being an IBMer anyway, so give back is often spoken about and we often receive emails about opportunities. We also have the corporate games held which is held which many apprentices.

Yes

IBM are one of the largest companies in the world and this shows by the quality of the apprenticeship and the amount of opportunities you receive during it.

Prepare well for any assessments you receive and do what you think shows off who you are best, rather than thinking of what will please the company. It's easier than you think beforehand.