Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

5.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am customer service for Natwest, take general banking queries.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • In the role, yes. Through the apprenticeship, no not really.

    6/10
  • 3. To what extent do you enjoy your programme?

    • The apprenticeship has not been the best experience due to the facilitators I have had, and the lack of communication from BPP at times. I am over my timescale to complete due to the missed months of communication.

    3/10
  • 4. How well organised/structured is your programme?

    • Very unorganised communication, hub needs updating and needs to be set out more clearly, work load is often too large at times with short deadlines when working in contact centre.

    3/10
  • 5. How much support do you receive from your employer?

    • From my employer I receive all the support I could possibly get.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Sometimes it was a lot, but for a long period of time I received none when I should of been.

    2/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not a lot.

    2/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have charity days where we can go out for the day and do good in the community.

    9/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Because it's a good business with lots of progression.

  • 10. What tips or advice would you give to others applying to NatWest?

    • It's a really fast paced enviroment, great development but would not recommend going through the apprentice programs as of right now.

Details

Level 3 Apprenticeship

Banking

Liverpool

March 2024

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