Performance Leader Review

by The AA

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a team of 24 field based patrols to achieve various performance related KPI'S, also covering absence management and training and coaching and general day to day management of the team. Split over the month into 50% management role and the other half on the road covering breakdowns and suppling excellent levels of service to our members.

10/10

2. Have you learnt any new skills or developed existing skills?

communication, coaching and management skills

9/10

3. To what extent do you enjoy your programme?

Initially really rocky start, poor levels of support from the tutor. This has now hopefully been addressed and should improve moving forward.

7/10

4. How well organised/structured is your programme?

again poor start but looking positive moving forward.

8/10

5. How much support do you receive from your employer?

enough or as and when needed

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

again poor start but should improve now

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

What we have covered has really help, especially in a 121 situation were i can apply the techniques i have learnt.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Great company, excellent rates of pay and job satisfaction with opportunity's to progress..

10. What tips or advice would you give to others applying to The AA?

working for the AA , you will expected to deliver exceptional levels of customer service in varying situations, you will need to be a good communicator and be able to work under pressure. integrity and honesty are key as you will representing the brand every second of the day.