Commercial Claims Handler Review

commercial claims handler - I work in real estate on behalf of a major broker and as such, work with a variety of insurers, each one has different procedures and philosophies as well as DA levels.

I learnt a lot about the insurance industry through the text provided, this has helped me to better understand the sector and make decisions around claims handling including the basis of calculating contribution.

I enjoyed the learning aspect but not the coaching aspect, there was no clear, linear process. I received contradicting information throughout, weeks with no contact and wasn't informed when my coach went off sick weeks before by gateway deadline.

The program itself seemed quite well structured, although the first workshop was too early into the start of the apprenticeship. The first month was filled with online training surrounding British Values, mental health etc. and contained little insurance info hence, the workshop made little sense.

I was provided with all the necessary time required, days were arranged for me to attend sites of large loss with an adjuster to familiarise myself with the process and overall, I received a lot of support.

I fell behind in the first month as the instructions provided to me were unclear and lacking. I received a new coach 6 months in who advised that everything I'd done up to that point was incorrect. Information received was contradictory and overall, stressful.

I think the books were the main source of learning for me but they were beneficial and I do feel like I now understand the basis of insurance more and can handle claims more confidently with a greater understanding.

Yes, we have coffee mornings which help with Networking but also a lot of fundraising activities which help to strengthen relationships within the team and business itself.

No

I'm honestly on the edge because the qualification was beneficial but the process - contradictory information, lack of structure and support proved incredibly stressful. I had numerous meetings with my coach and manager to discuss process failings and still, the experience was simply poor.

Train your staff and ensure that marking is completed in the same way throughout, no matter who marks the work. As I had one coach marking all of my submissions as correct, only to then get another coach who was telling me that I was doing everything incorrectly and I was spending hours editing and resubmitting my work. Keep learners updated and informed - I had a period of 3 weeks during which I was waiting for my marked work to be returned only to find out that my coach was off sick but no one informed me of this and I had 3 weeks left until gateway. My gateway was scheduled for 30/03 but didn't happen until 30/05 due to this. I didn't hear from anyone throughout April and then finally started working with the EPA coach in May. I was then left with a month to complete my case studies, professional discussion and exam which has been extremely stressful.