CSR Review

by EE

Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My main job role is to answer calls to external customers, when they have technical issues, broadband order issues or billing issues

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt new skills and developed existing as well

    10/10
  • 3. To what extent do you enjoy your programme?

    • I feel like I have learnt a lot that I can use within EE or within another job role

    10/10
  • 4. How well organised/structured is your programme?

    • It started off well structured by my original trainer left part way through. A lot of work we were set by her, was done wrong and we had a big gap between her and our new trainer so we should've finished this programme a while ago

    4/10
  • 5. How much support do you receive from your employer?

    • They gave me time off when I needed it

    3/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot of support, my latest trainer was great

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • In my current role as CSR, it helps very little. If I was given a secondment/team leader role, it would be incredibly beneficial

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    3/10
  • 9a. Would you recommend EE to a friend?

    • Yes

  • 9b. Why?

    • This progression side of things has been great

  • 10. What tips or advice would you give to others applying to EE?

    • n/a

Details

Level 3 Apprenticeship

Customer Service

Plymouth

March 2024

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