Technical Support Engineer Review

by Savills

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Provide customer service for computer and laptop hardware and software. Assist with setting up and resolving issues in meeting rooms.

9/10

2. Have you learnt any new skills or developed existing skills?

As I started the apprenticeship with little IT knowledge I have learnt a lot of new skills regarding the job.

9/10

3. To what extent do you enjoy your programme?

I enjoyed learning information that would assist with my day to day work.

9/10

4. How well organised/structured is your programme?

Communication with the training instructor could have been improved. When starting the apprenticeship myself and the manager asked if I would need to maybe spend time with the other IT departments to help with my final assessment. The training instructor said this would not be necessary but would have helped with certain aspects of the assessment which I did not do in my day to day work.

3/10

5. How much support do you receive from your employer?

I received a lot of support from my employer. They gave me time when I needed it to work on my assessment. Also finding asking other teams in IT what websites would assist

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received the support needed but communication could be improved.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The things I learnt from my qualification helps with my role and has made me more confident and knowledgeable when faced with an issue

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there is

7/10

9a. Would you recommend Savills to a friend?

Yes

9b. Why?

It is a good place to work as the people are friendly and helpful.

10. What tips or advice would you give to others applying to Savills?

Get involved and take advantage of all the opportunities that are offered