Caseworker Review

by Department for Work and Pensions

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service, taking incoming calls from customers and from those calls resolving the issues raised. In addition complete allocated casework from calls and Team leader.

10/10

2. Have you learnt any new skills or developed existing skills?

Become more conversant with systems which has assisted with being more efficient and effective with customer service. Have developed my knowledge and experience with complex case work and complaints.

10/10

3. To what extent do you enjoy your programme?

Enables me to reflect on my learning to improve on my weaknesses and develop my strengths.

10/10

4. How well organised/structured is your programme?

Have weekly reviews with TL and tutor. My progress is reviewed and tasks set for following week.

10/10

5. How much support do you receive from your employer?

Excellent. Have time allocated to complete tasks and training opportunities.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Regular meetings and advice given.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Enables me to reflect on my performance and ways to improve.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

8/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

Working conditions suit me. Flexible working and hybrid suits mt work life balance so enables me to be more productive in my tole.

10. What tips or advice would you give to others applying to Department for Work and Pensions?

Explore website as plenty of opportunities to suit most people.