Customer service advisor Review

by PlusNet PLC

Rating

6.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • taking inbound technical support calls

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • increased confidence speaking to people

    5/10
  • 3. To what extent do you enjoy your programme?

    • I don't enjoy taking calls, but I like the people I work with

    5/10
  • 4. How well organised/structured is your programme?

    • There is good support and allotted time to complete apprenticeship work

    9/10
  • 5. How much support do you receive from your employer?

    • very good support from my line manager

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we have meetings every few weeks and i can message my coach for further support

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I understand a lot more about the laws and legislation surrounding my role

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There may be some volunteering opportunities to get involved with

    5/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • No

  • 9b. Why?

    • Just because I wouldn't recommend call centre work to a friend

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • It'll be difficult at first, but if you can learn and endure speaking to people, you'll be fine

Details

Level 2 Apprenticeship

Customer Service

Sheffield

March 2024

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