Head housekeeper Review

by Whitbread

Best Apprenticeship Employer

Rating

6.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a housekeeping department and maintenance department allocate rooms then work out the girls work sheets using the genie then I check on social media for scores and also on spotlight which is where the guests leaves their reviews. I am always coaching my team so they can work to the best of their ability I am also always looking for maintenance tasks to keep the hotel looking good

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how I should listen to my team more I have also learnt that I don’t need to micro manage them all the time I have also completed some virtual classrooms I did one today on conflict management and learnt that what ever attitude I go into the meeting with the team member is likely to mimic that

10/10

3. To what extent do you enjoy your programme?

This is the 2nd apprenticeship I have done I do find it harder than the last one which it should be but my coach is very supportive I can message him anytime I need help . The apprenticeship is making me look at my job role in a new light and I am enjoying my job again as I felt I was getting stuck in a rut

10/10

4. How well organised/structured is your programme?

I do like the way this apprenticeship is structured much better than the last one as everything is found in one place and is much easier to follow

10/10

5. How much support do you receive from your employer?

I don’t get much support from my employer I do most of the work at home and that can be quite difficult sometimes I feel we should get a planned in time to do apprenticeship work as it’s really hard when you are on housekeeping as every single minute is accounted for and we are always being to to save labour I think the company should put a set amount of labour put to one side for apprenticeships

1/10

6. How much support do you receive from your training provider when working towards your qualifications?

As I have said previously the couch is really good but the process of actually getting on the apprenticeship seems to take ages and the meet the coach is very confusing as you don’t meet your coach

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I said previously that since I have started the apprenticeship I have started to think of ways I can improve my role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread on a hole is a good place to work everyone is treated equal and fair and the rate of pay is higher than other hotel groups

10. What tips or advice would you give to others applying to Whitbread?

Just be yourself and tell the truth