Customer Service Advisor, Tech Support Review

by PlusNet PLC

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role includes me speaking to customers daily and providing them with resolutions to a fault they may have whilst providing customer service.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yeah one skill I have developed is my confidence has increased as sometimes I have to have difficult conversations with customers

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy it! My apprenticeship coach is extremely helpful with any questions I may have she always there to offer support

    10/10
  • 4. How well organised/structured is your programme?

    • It is well structured

    10/10
  • 5. How much support do you receive from your employer?

    • My team leader is always there to offer support and extra time to complete assignments if necessary

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a lot of support from my training provider who is always there to answer my questions

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • yes it makes me aware of the systems and tools in place within the company and what good customer service means

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    9/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • Yes

  • 9b. Why?

    • I love it here, and have made many friends

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • be confident

Details

Level 2 Apprenticeship

Customer Service

Sheffield, UK

March 2024

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