Apprentice Service advisor Review

by PlusNet PLC

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Good experience, lots of calls to do but decent wait times. Good training, rarely feel unhelped or stuck as lots of experienced people will provide help.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • far better at providing good customer service

    8/10
  • 3. To what extent do you enjoy your programme?

    • Can be boring at times but still enjoyable long term.

    7/10
  • 4. How well organised/structured is your programme?

    • Plenty of time for apprentice work, plenty of help and well structured institution

    8/10
  • 5. How much support do you receive from your employer?

    • Plenty of support, great supervisor.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Plenty of support, my tutor is always there and ready to help with all matters apprenticeship I need help with.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Helps me understand certain roles and aspects to this company

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not much if any that im aware of.

    1/10
  • 9a. Would you recommend PlusNet PLC to a friend?

    • Yes

  • 9b. Why?

    • Its a good starting place to get to a higher role and they invest in us in our gradual improvement.

  • 10. What tips or advice would you give to others applying to PlusNet PLC?

    • Listen during gradbay, use all tools including rescue live lens extensively.

Details

Level 2 Apprenticeship

Customer Service

Sheffield

March 2024

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