Business Support Assistant - Client Service and Delivery Review

by WTW

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

The tasks I complete on a day-to-day basis involve communicating with clients and insurers to pass along and obtain information that will assist in the decision on a claim. This requires daily communication with members of team. It is my responsibility to make sure the client and insurers receive the information they need.

10/10

2. Have you learnt any new skills or developed existing skills?

Through my job role my technological skills have improved considerably. This includes the use of platforms such as excel, word, powerpoint and systems relevant to my job role. Through this apprenticeship my social skills have also improved helping me to communicate with confidence to members within and outside of my team.

10/10

3. To what extent do you enjoy your programme?

My programme involves a wide variety of objectives and goals. These range from the different tasks within my job role and the learning element from the apprenticeship side. Through this variation I enjoy my programme as there is a fountain of knowledge to learn from and each day is different.

9/10

4. How well organised/structured is your programme?

The apprenticeship programme is well structured. It clearly outlines they days in which you will receive learning and the by what days an exam has to be sat and when a piece of work is due in. The training from the job role side is also very well structured and built around helping you learn everything you need to know.

10/10

5. How much support do you receive from your employer?

The support within the apprenticeship is top tier. If you need help or assistance with a task or process you are unsure there is guaranteed help to guide you until it is fully understood.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The help received from the training providers is very good. This includes one to one sessions to help discuss goals and objectives that need to be completed and sessions which help with learning are also provided.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Through learning with the training provider it has helped to give me a wider view on the area of business as a whole and has allowed me to learn things inside and outside of my job role which have helped to better my understanding.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are many activities which i can get involved with at work. This includes meeting other young people through a network and different activities arranged inside my team.

10/10

9a. Would you recommend WTW to a friend?

Yes

9b. Why?

The support received from both the training provider and employer has been amazing and this helping me to feel more comfortable and confident in the working environment.

10. What tips or advice would you give to others applying to WTW?

Most of all be the best version of yourself there is but keep it genuine to who you are as a person.