Service support Advisor Review

by NHS

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a Service Support Advisor on the NS Knowledge and Library Hub service desk. I work from home helping users with technical issues to do with the online resources we provide.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My knowledge on library matters has expanded and helped me with certain aspects of my job

    8/10
  • 3. To what extent do you enjoy your programme?

    • I lost a tutor half way through so it was a little stunted in the middle. The programme was quite specific to library assistants in a traditional role, which I am not. I enjoyed expanding my knowledge and will use the knowledge in my role moving forward.

    7/10
  • 4. How well organised/structured is your programme?

    • The beginning assignments feel quite repetitive but the structure was good.

    8/10
  • 5. How much support do you receive from your employer?

    • Amazing support from my line manager throughout.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My tutor was very supportive and hands on.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have a wider understanding of our users and, in turn, their users.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I'm sure there would be if I looked

    5/10
  • 9a. Would you recommend NHS to a friend?

    • Yes

  • 9b. Why?

    • One of the only providers of this apprenticeship

  • 10. What tips or advice would you give to others applying to NHS?

    • Include your employer in your assignments (discussions etc) you will learn from them

Details

Level 3 Apprenticeship

Customer Service

Sheffield

March 2024

View More Reviews
Recruiting? See how we can help you