Unit Manager Review

Managing a retail store with a team of 50 colleagues. With responsibilities including health and safety, audit compliance, profitable sales, customer service and team development to name a few.

Developed time management skills, developed coaching skills and understanding of emotional intelligence. Learned about operational management and running a project, also the technical terms for finance and how to put proposals together.

I have enjoyed learning about new models and theories which have helped to cement existing skills and knowledge. I have enjoyed the mix of self led and webinar based training. I have enjoyed developing a network of like minded colleagues.

I knew all the dates in advance and had access to all learning materials, I have influence over the deadlines for my work so this can be flexible around my job.

As the store manager I am able to dictate my own learning time, and manage my time effectively to get the work done. My new line manager has attended every line manager review and provided feedback which has been very helpful.

As much or as little as I need. My coach is always available to answers any questions I might have, but otherwise lets me crack on at my own pace.

I am exploring new topics that I have always considered my skills to be lacking in such as finance and projct management. Putting this knowledge into practise is now the challenge.

I am currently involved in our first line manager development program, which gives me a chance to network with our future leaders. I am also joining a new coaching network, and we have ample opportunities throughout the year to socialise with our peers. There are other things such as peoples forum, colleague networks and trials that I could potentially get involved with.

Yes

I have worked for the company for 20 years and I have seen how the desire to support and develop colleagues has grown in that time. How certain behaviours are no longer tolerated and the efforts that go into making our business a diverse and inclusive workplace. I watched how colleagues were supported throughout the pandemic and how we truly put people above profits and how we have continued to do this since. I am still very proud to wear the apron after 20 years and cannot imagine working anywhere else.

Be true to yourself, understand your strengths and how you can use these to improve and support the business. Understand your opportunities and how you can improve or mitigate these areas.