Senior Customer Service Advisor Review

My day to day job involves counter/ till service withdrawals, transfers etc... Front of house work - Discussing with customers their accounts, general account activities and booking savings appointments as well as registering bereavements and Power of Attorneys and finally Savings Desk which entails opening new account and reinvesting large amounts of money.

I have learnt a lot about banking and managing money. Accounts and rules for savings and current accounts, switch incentives and about the process when dealing with deceased members and struggling members. I have also developed my customer service skills even more.

The apprenticeship programme was enjoyable to begin with I enjoyed allotted time to work from home to revise and prepare for my exam however, once the exam had been completed the apprenticeship feels rather lacklustre and not completely necessary for this second part.

The structure of the apprenticeship is laid out with ease but the way it is to be completed could be seen as rather confusing, this is due to completing the exam and gaining the qualification to then continuing for less apparent reasons.

My colleagues are very supportive and are always happy to help with any questions I may have and my managers are always there with an open door for me to go and discuss any queries or struggles I may be having.

The training provider offers good support. my tutor is only an email away and does tend to reply when he can. I have no complaints towards my tutor and he has been supportive.

I believe it has given me a great insight into the banking world over the past 20/30 years and ha allowed me to have discussions with members that I otherwise would not have been able to have as effectively as I would have liked.

Nationwide offer some great events here involving Charity work and supporting Member relationship managers who attend events based on how to manage money for school children and football clubs youth teams.

Yes

Nationwide offers great incentives and benefits that make them a great company to work for and the staff are all lovely and a privilege to work with.

I would advise to join as a normal customer representative first without the apprenticeship as this appears less stressful and more rewarding for the pay.