Front of House Staff Review

by Whitbread

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am to keep the hotel running smoothly, greeting guests and making sure I offer the best customer service.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I've learnt lots during my apprenticeship and my job role.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy the learning. There are times when it becomes a little fraught and need a break but absolutely love learning new skills

    9/10
  • 4. How well organised/structured is your programme?

    • Out of 10 I'd say 8. I do think just the management on my side could do with a bit more support on guiding students to complete the course

    8/10
  • 5. How much support do you receive from your employer?

    • Complete support on the basis of helping the best they can, but they need a little more guidance to knowing what is expected.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 100% and when needed they are always there to help

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Loads more I feel I deal with situations better and know more skills to help with dealing with customers.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    3/10
  • 9a. Would you recommend Whitbread to a friend?

    • Yes

  • 9b. Why?

    • Great staff benefits

  • 10. What tips or advice would you give to others applying to Whitbread?

    • Make sure you ask all the questions and be open to learning and trying new things

Details

Level 3 Apprenticeship

Hospitality Management

Birmingham

April 2024

View More Reviews
Recruiting? See how we can help you