Customer experienced Leader Review

by McDonald's

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work as a Customer experienced leader. I look after my customers and keep my restaurant nice and clean for customer to use. I have to make sure they are happy with our products and have a great experience when they visit us. I will try to resolve any problem in my authority as quickly as I can. I also ask customers for feedback when they have time, as it will improve our products and services.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned a lot of knowledge and my confidence has grown very much.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Everything

    10/10
  • 4. How well organised/structured is your programme?

    • Very good, more than I have expected.

    10/10
  • 5. How much support do you receive from your employer?

    • My employer has supported me very much, and I feel very lucky to have them.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I can not say thank you enough to my coach. She is very good and supports me all the way when I need it.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very good, I wish I know about this apprenticeship earlier.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Fundraising

    10/10
  • 9a. Would you recommend McDonald's to a friend?

    • Yes

  • 9b. Why?

    • Because it is very good from my experience

  • 10. What tips or advice would you give to others applying to McDonald's?

    • Just as your employer if you want to do it.

Details

Level 2 Apprenticeship

Customer Service

Lewisham

April 2024

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