1. Please give an overview of your role and what this involves on a day-to-day basis:

A member representative is a customer facing role which involves dealing with queries, transactions and account information for the general public. On a daily basis, I can cover the counter, where I deal with monies in and out of accounts, transfers, direct payments and printing statements. I can also get involved in more complex cases, such as registering Power of Attorneys, and bereavements, sending overseas payments or CHAPS payments and ensure I use correct authentication. I can also assist with possible financial crime cases.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned a lot more about digital banking and how important it is for customers to get further knowledge and experience of it.

10/10

3. To what extent do you enjoy your programme?

I really enjoy the programme as it has helped me to build my confidence through annotating the skills and attributes I am using and developing

9/10

4. How well organised/structured is your programme?

It's a great programme, I feel very supported in completing my hours and I know what I need to do in a timely manner.

8/10

5. How much support do you receive from your employer?

My employers have backed my learning wholeheartedly.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I feel I can ask questions at any time.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has already improved my confidence and continues to expand my knowledge of products, services, policies and procedures.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are networking events which I haven't taken part in as yet.

9/10

9a. Would you recommend Nationwide to a friend?

Yes

9b. Why?

It is a very inclusive environment with a strong emphasis on health and wellbeing, as well as a great team culture.

10. What tips or advice would you give to others applying to Nationwide?

Be open minded, willing to learn and understand there are many facets which make up the role.

Member Representative Review

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Financial Reconciliations Team Lead

Project Manager

Accountant

Business Consultant