Customer Service Coordinator Review

As a customer service coordinator I look after a number of customers, I place their orders, ensure all stock is confirmed and that the customer is up to date with any stock or delivery changes.

I have learnt a lot about tme management and working to deadlines, project work I am involved in outside of my day-to-day role has provded me with further development.

I enjoy the study side of the program and all the extra project work I get involved in however I do not enjoy my day-to-day role as much as I enjoy everything else.

Mondelez gives me lots of opportunities for project work as well as allowing me to attend training and development sessions so I feel very valued by mondelez as a company

To begin with there was lots of confusion about the study arrangements, from the company side as well as the university side, for a couple of months there was complete lack of organization but things seem to be improving now.

We are able to access all the university facilities and have our own mentors at Aston university,but I don't feel there is enough support or communication from our mentor, we have met for a 1:2:1 once since I started 8 months ago.

I have lots of support from my managers, mentor and buddy who have been put in place by Mondelez as well as support from colleagues and peers who are also on my course.

Currently my salary exceeds my costs as I am still living at home, but I think if I chose to move out and rent then I would struggle with meeting costs and have little left over at the end of the month.

We aren't really informed about any opportunities there might be, there is one girl on the scheme in HR who is given lots of information about external courses ect and funding to do these, but I only know about these courses through her.

Yes

Although the scheme is a lot of hard work the working environment is really good, everyone is very friendly. The scheme is also a good opportunity to gain a degree without the debt that comes along with it and gain vital work place experience for a weel known global company.

Don't apply if you are not willing to work hard or if you want the university lifestyle. Other than that just be yourself and try to get some basic business knowledge before you start otherwise the university course is a big step up.