Account management apprentice Review

by Evri

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Firstly, i would check emails, respond, answer calls from shippers, do call outs myself to sell services to my shippers, make sure my shippers are doing well if not i would have to ring regarding volume or debt being paid etc. interact with people internally to sort things out.

8/10

2. Have you learnt any new skills or developed existing skills?

I'm getting better at communicating with my shipper on the phone, becoming better at problem solving as i understand more of what to do in certain situations, which has also built my customer service skills. Not only this, but i have also began to build negotiation skills.

8/10

3. To what extent do you enjoy your programme?

I enjoy it very well, there is a perfect balance of work life and learning which helps me develop myself, gain more confidence and understand the role more.

8/10

4. How well organised/structured is your programme?

I believe it is well organised, as we have everything planned out till 2025 when we have to do our assessment and Aptem shows this, and you are able to know what you will learn and when.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer, as whenever i need a helping hand he is there to help and make me understand things better.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I also receive the right amount of support i need from the training provider, because if i ever need to message or call, i am open to do so, and if i need help with a task she will explain it until i understand.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training does help, however i do also find it helps actually working day to day as it helps me get better and i come across new things so that helps me learn etc. in terms of the workshops, they are very useful and give me an insight.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really, or not that i know of. However, if there is a work do, that does involve networking.

4/10

9a. Would you recommend Evri to a friend?

Yes

9b. Why?

The time i have worked for Evri i have enjoyed, the people i work with are great and supportive. i love that you can work from home, but also go in the office. I have found this apprenticeship scheme very useful, the fact i can learn, and get a qualification.

10. What tips or advice would you give to others applying to Evri?

when applying to Evri, i would suggest standing out as so many people would be applying for the role, that would mean making your CV look appealing and something that is wanting to be read, making sure to add as much relevant experience you have that would fit the role. Not only this, but when i did the video for them i made sure to show my personality as i think that is what landed me the interview. Also, when it did come to the interview part of it, i made sure to be prepared for what questions they will ask so i can prove i came prepared.