Customer service representative Review

by British Airways

Best Apprenticeship Employer

Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • We work on the check in desks at T5 where we check in customers and make sure they have the right documents to travel. We also work in the lounges and gates.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes my communication skills and my public speaking.

    10/10
  • 3. To what extent do you enjoy your programme?

    • 10/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • 9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Because it is a great way to develop personal skills and gain experience in a prestige airline

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be honest

Details

Level 2 Apprenticeship

Customer Service

Hanworth, Hounslow TW4 5PJ, UK

April 2024

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