Customer Service Representative Review

by British Airways

Best Apprenticeship Employer

Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Check in, hosting, boarding flights, working in the lounges, meeting arrivals.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes i have learnt new skills.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the programme.

    7/10
  • 4. How well organised/structured is your programme?

    • Programme is structured.

    7/10
  • 5. How much support do you receive from your employer?

    • Good support.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Good support.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Develop new skills.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I used to dance for 12 years.

    7/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Secure job.

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be yourself.

Details

Level 2 Apprenticeship

Customer Service

Ashford, Surrey

April 2024

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