Customer service apprentice Review

by British Airways

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • We do checking in, visas, boarding flights, security , hosting

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have become more confident and more socially confident

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it lots as I have many opportunities involved with work such as volunteering

    10/10
  • 4. How well organised/structured is your programme?

    • Very good communication and good understanding

    10/10
  • 5. How much support do you receive from your employer?

    • We receive lots of support and communication

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We get lots of support and emails are always open for us to contact.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It gives us a more in depth idea of the job role and a better understanding

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are lots of volunteering events open for us

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • Amazing apprenticeship, great support, amazing opportunities, good insight to the working world

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident

Details

Level 2 Apprenticeship

Customer Service

Hounslow

April 2024

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