Customer service representative Review

by British Airways

Best Apprenticeship Employer

Rating

5.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checking in passengers , document checks , checking in bags , lounge entry boarding flights

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes , i have learned digital skills and customer service skills

    6/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy working in the terminal

    9/10
  • 4. How well organised/structured is your programme?

    • It wasnt very structured in the beginning to due communication but has become quite better

    4/10
  • 5. How much support do you receive from your employer?

    • i receive quite alot of support

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • .

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • None that have been mentioned to us

    3/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • It is a good company to work at as there are a lot of avenues to go through

  • 10. What tips or advice would you give to others applying to British Airways?

    • Make sure you enjoy what you do and never say no!!

Details

Level 2 Apprenticeship

Customer Service

Hounslow, UK

April 2024

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