Customer Service Apprentice Review

by British Airways

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I have been professionally trained in checking in and boarding passenger who travel with BA. This includes doc checks , seat arrangements , tagging bags , lounge entry and more challenging situations the airport faces.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt digital skills when it comes to understanding systems the airport uses. I have developed my people skills as I come across different people daily.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the programme as it has given me a starting point in a potential career in aviation.

    9/10
  • 4. How well organised/structured is your programme?

    • At the beginning it was not well structured however the team has amended this and had made obvious changes to help us as apprentices.

    9/10
  • 5. How much support do you receive from your employer?

    • I have lots of sources of communication and know who to go to for what and when.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We receive excellent support and have always been helped quickly

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It gives me an insight on how to be during my role and a chance to reflect on my behaviour

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I have been to a networking event with all other apprentices in different sectors of BA

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • It’s a great starting point to a career with many different opportunities to progress

  • 10. What tips or advice would you give to others applying to British Airways?

    • Be confident and be yourself that’s what we mainly focus on

Details

Level 2 Apprenticeship

Customer Service

Hounslow

April 2024

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