Customer Service L2 Aviation Review

by British Airways

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checkin passengers, hosting and doing flights

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Communication, teamwork, patience

    10/10
  • 3. To what extent do you enjoy your programme?

    • 8/10
  • 4. How well organised/structured is your programme?

    • It is now to an extent structured, although at the beginning was not structured at all as there was no communication.

    4/10
  • 5. How much support do you receive from your employer?

    • Lots of support as BA give us mangers we can turn back too if nesscary for any help

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • It’s a great opportunity to get in the business, networking, meeting new people and great way to get into great career roles and aviation.

  • 10. What tips or advice would you give to others applying to British Airways?

    • Definitely have a lot of patience try to prioritise and also enjoy the apprenticeship.

Details

Level 2 Apprenticeship

Customer Service

London

April 2024

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