customer advisor Review

talking to customers is the main key part of my job putting breakdown jobs through and transferring to correct department if neccessary

i've learned a bit about the systems and what to do in uncertain situations and developed my communication skills.

some days are great but those days aren't very often.

not very. we are constantly moving around which to me shows lack of organisation and we are now having to desk share which shows a lack of structure within.

we receive support in regards to mental health and physical health but managers aren't educated enough on certain mental or physical conditions which to me is an important part of knowing your employees.

next to nothing. when falling behind on work due to the massive amounts we are set we constantly get pressured into catching up by remit.

my remit training hasn't helped me in my role because the work we are given has nothing to do with our role but instead with the business itself.

no. which is ashame as having a football team or any sports team would be an incentive to look forward to.

No

the job we do is the same as everyone else but we get paid less. apprentices this past year have been used as the scapegoats when it comes to new technology or a new manufacturer joining the aa. the hideout is constantly a mess and things are outdated and broken. support in the job is minimal to the point where you feel burnt out by the end of the week.

save your time and don't apply if you are needing support with work.