Head of Group Customer Outcomes Review

by The AA

Best Apprenticeship Employer

Rating

5.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

as head of group customer outcomes I am responsible for provision of risk management , assurance and compliance advisory services within the first line of defence. Ensuring the organisation delivers good customer outcomes in line with internal policy and external FCA regulation.

7/10

2. Have you learnt any new skills or developed existing skills?

Learnt new skills relating to accounting and finance, developed further skills in senior leadership and organisational behaviours.

7/10

3. To what extent do you enjoy your programme?

I enjoy the learning material and being in a learning environment , the scheduling leaves a lot to be desired with lots of last minute changes of timetable and lecturers which can feel chaotic and not optimum for learning e.g. an entire module being squeezed into 2 days.

5/10

4. How well organised/structured is your programme?

As above, the scheduling feels disorganised with lots of last minute changes, timing/locations/lecturers/timetable.

5/10

5. How much support do you receive from your employer?

Hi, workload hasn't reduced so is a real struggle to cope with deadline and the additional workload this entails. My boss is supportive and I know where I can for further guidance if needed.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

the faculty and university are supportive.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I can feel that it adds value as well as building confidence as a senior leader, the content is meaningful and relevant to modern corporate world. e.g economy, globalisation

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Very limited, any external networking I pursue through my own network/connections.

3/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I think for the right individual with the right work ethic there are opportunities to progress. I can't stress the right individual enough though as the culture requires resilience.

10. What tips or advice would you give to others applying to The AA?

- Ensure you are clear on what your own strengths and weaknesses are and are dynamic to call on others to complement your skill set. - Don't underestimate the internal complexity of the business - Ensure that you recognise the business is on a journey and as such has some legacy quirks.