Outsource Change Professional Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Delivering change to our partners in outsourced contact centre estates.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • An array of different skills as part of the course and the end point assessment.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed my apprenticeship. My tutor was fantastic and I ended up with a great result in my course and my end point assessment.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised. Good workshops and alternative methods to submit work, allowing flexibility.

    10/10
  • 5. How much support do you receive from your employer?

    • Plenty support throughout.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The support from training provider was unwavering.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has given me a plethora of transferable skills.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Its a great company to work for, with a lot of opportunities to have a fulfilling career.

  • 10. What tips or advice would you give to others applying to BT Group?

    • N/A

Details

Higher Level Apprenticeship

Project Management

Newcastle upon Tyne, UK

April 2024

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