Customer service apprentice Review

by British Airways

Best Apprenticeship Employer

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work checking in and boarding customers. I also host by giving directions to customers and assisting them with issues that they face within the terminal

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I’ve developed my confidence since working here, I now know how to interact with people clearly and professionally. My communication skills have significantly improved and I have more drive to improve further.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme a lot

    7/10
  • 4. How well organised/structured is your programme?

    • 9/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • British airways is such a well renowned brand and offers so many doors and opportunities. They are flexible and treat the staff so well, we are all incredibly lucky to work here

  • 10. What tips or advice would you give to others applying to British Airways?

    • To be confident going forward and have faith that they will succeed

Details

Level 2 Apprenticeship

Customer Service

Reading

April 2024

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